Refund policy

Thank you for shopping with us. Please read our policy carefully before making a purchase.

1. **No Refunds**: We do not offer refunds for any items purchased.

2.  Exchanges:

- Eligibility: You may exchange items within 7 days of the purchase date.

- Conditions: Items must be unused, in the same condition as received, and in the original packaging with all tags attached.

- Exclusions: Personalised and custom-made outfits are not eligible for exchange. This includes any items tailored to specific measurements or customized upon request.

3. Exchange Process:

- Request: To initiate an exchange, please contact our customer service team within 7 days of receiving your order.

- Approval: Upon approval, we will provide instructions on how to return the item.

- Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Damaged or Defective Items:

- Inspection: If you receive a damaged or defective item, please contact us immediately with photos and details of the issue.

- Resolution: We will review the situation and provide a replacement or store credit as appropriate.

For any questions or further assistance, please contact our customer service team.

Thank you for your understanding and cooperation.

1. Product Information: We strive for accuracy in descriptions and images. Prices are subject to change.
2. Ordering and Payment: Orders are subject to acceptance and availability. Payment is required at checkout.
3. Shipping and Delivery: Shipping costs and delivery times vary by location. We are not responsible for carrier or customs delays.
4. No Refund Policy: No refunds are offered. Exchanges are allowed within 7 days, except for personalised and custom-made .
5. Exchanges: Items must be in original condition with tags for exchange eligibility. Personalized and custom-made outfits cannot be exchanged.