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Refund & Exchange Policy
Thank you for shopping with us. Please read our policy carefully before making a purchase.
1. **No Refunds**: We do not offer refunds for any items purchased.
2. Exchanges:
- Eligibility: You may exchange items within 7 days of the purchase date.
- Conditions: Items must be unused, in the same condition as received, and in the original packaging with all tags attached.
- Exclusions: Personalised and custom-made outfits are not eligible for exchange. This includes any items tailored to specific measurements or customized upon request.
3. Exchange Process:
- Request: To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
- Approval: Upon approval, we will provide instructions on how to return the item.
- Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Damaged or Defective Items:
- Inspection: If you receive a damaged or defective item, please contact us immediately with photos and details of the issue.
- Resolution: We will review the situation and provide a replacement or store credit as appropriate.
For any questions or further assistance, please contact our customer service team.
Thank you for your understanding and cooperation.
